Warranty and disclaimers

  • Lightjoon products are covered by a six (6) month limited warranty against defects in materials and workmanship.
  • This warranty does not cover damage resulting from misuse, modifications, or improper handling. At our discretion, we will repair, replace, or refund the product.
  • Lightjoon is not liable for any indirect, incidental, or consequential damages due the use of (or inability to use) its products.
  • Use of any Lightjoon product is at the customer’s own risk.

Proper use

  • Our products are for indoor use only and should not be exposed to water or extreme temperatures.
  • Do not open the CPU housing attached to your Lightjoon product.
  • Use only the provided USB cable, circuitry, electronics and power adapter to prevent electrical hazards.

Returns

  • Lightjoon does not offer returns or refunds outside of an eligible limited warranty process. All products are made to order.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

Refund process, if eligible

  • Once your return is received and inspected, we will send you an email. This email will notify you that we received your returned item. We will also update you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment in several days.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it takes for your exchanged product to reach you will vary.
  • If you are shipping a Lightjoon product, consider using a trackable shipping service or purchasing shipping insurance.
  • Lightjoon does not guarantee that we will receive your returned item.